Welcome to RootCause.ai Docs!

Welcome to the RootCause.ai documentation site!

RootCause.ai transforms messy enterprise data into a clear causal understanding. It organizes raw data into an ontology, uncovers cause-and-effect relationships, and builds a dynamic digital twin for simulations.

It connects to any kind of structured data, whether it's from different databases, files, applications, or anything else and lets you run explainable and auditable scenarios across your data.

Key Concepts

Understanding these terms will help you navigate the platform:

Dataset

Raw data imported into RootCause.ai from files or connectors. This is your original data before any transformations.

Data View

A transformed and prepared version of one or more datasets, ready for analysis. Data Views let you join, filter, and reshape data without modifying the originals.

Ontology Concept

A unified representation of a column that may appear across multiple datasets. For example, "Customer ID" might appear in your sales data, support tickets, and CRM export—ontology concepts link these together so RootCause.ai knows they refer to the same thing.

Digital Twin

A causal model of your business or system that can be used for simulation and optimization. Unlike traditional predictive models that just forecast, a Digital Twin understands why things happen, so it can predict the effects of actions you've never taken before.

Simulation

A what-if analysis run against your Digital Twin. Simulations let you test interventions ("what if we raise prices?"), find optimal strategies ("what's the best marketing mix?"), or explain outcomes ("why did sales drop last quarter?").

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Getting Help

RootCause Assistant (BETA)

Use the chat interface in the bottom-right corner to ask questions about your data, generate simulations, or get help navigating the platform. It's like having an analyst on call. See RootCause Assistant.

(SCREENSHOT: RootCause Assistant chat panel with an example conversation)

Documentation

You're here! Use the navigation on the left to explore specific topics.

Support

Contact your organization's administrator or reach out to the RootCause.ai team.